Description
Last Updated on: March 8, 2026All Remote Support features, plus:
Priority queueing with 30-minute response / 4-hour resolution target
Extended service hours: Mon–Fri 07:00–18:00 UK
Quarterly strategy reviews including capacity planning & technology roadmap
Endpoint encryption policy management (BitLocker/FileVault)
Optional managed email security (advanced spam/phish filtering – licence extra)
Semi-annual penetration vulnerability scan with written report
Proactive vendor liaison for warranty claims and hardware procurement
Secure remote onboarding/off-boarding of staff within 1 business day
Service Hours & SLAs
Support hours: Mon–Fri, 7am–6pm UK time
Response time: with 30 minutes or less during service hours (average response times 3 minutes).
Onsite call-outs: available 24/7, billed separately
Contractual Additions
3 month minimum term, then 30-day rolling contract
Emergency on-site call-outs available 24/7 (billed separately)
SLA credit scheme for missed response or resolution targets
Price is per user, per device, per month (ex VAT)
Why Clients Choose iZen
Proactive by Design – We prevent problems before they exist.
Guaranteed SLAs – Rapid response times you can rely on.
AI Innovation – Next-gen protection and workflow automation to keep you ahead.
Flexible Contracts – Scale up or down as your business grows.
Graham Adamson (verified owner) –
iZen Technologies have been with us from day one. When our business was incorporated in 2017, they set up all our IT systems from the ground up and provided full training for every member of staff. Since then, their team has delivered exceptional support across all our sites — consistently fast, professional, and reliable.
What really stands out is the personal touch Andre brings. He genuinely cares about our success and always goes the extra mile to make sure everything runs smoothly. Whether it’s a technical issue late at night or strategic advice for improving our systems, iZen are always there when we need them.
The entire iZen team are knowledgeable, friendly, and incredibly responsive. It’s rare to find an IT partner that feels like an extension of your own business — but that’s exactly what iZen Technologies are for us.
Graham Adamson, Manager, UK TruckRepairs Ltd
David Suchet, CBE (verified owner) –
For several years, Andre Bellodi of iZen Technologies has been — and continues to be — my very first port of call whenever I experience any computer or technical issues. Whether it’s a stubborn virus or a system glitch, Andre and his team are always quick to respond.
What I particularly appreciate is their flexibility: Andre can connect remotely and resolve problems in moments, or, when necessary, make what I like to call a ‘hospital visit’ to tend personally to my ailing computer. His patience, professionalism, and charm make every interaction a pleasure.
Over the years, he has also guided me through purchasing and setting up new computers, printers, and software, always ensuring everything runs perfectly. His technical knowledge is extensive, but equally impressive is his reliability — he always returns my calls and is never too busy to help.
I can, with the greatest pleasure and utmost confidence, highly recommend iZen Technologies.
— David Suchet, Actor
Sean Mason (verified owner) –
We’ve relied on iZen Technologies as our primary IT solutions partner since 2013, and their expertise has been absolutely pivotal to the continued success of our 24/7 operations. From day one, they’ve taken the time to understand our business inside out, ensuring every system, tool, and process runs seamlessly.
Their team provides exceptional support for both our backend administration systems and the advanced diagnostic tools our technicians depend on every day. Whenever we’ve needed assistance, iZen have been responsive, proactive, and always professional.
They’re not just a service provider — they’re an integral part of how we operate. The reliability and technical excellence they bring have made a huge difference to our efficiency and uptime.
— Sean Mason, Manager, UK TruckParts Ltd